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Welcome to the Next Returns Portal

Please enter your email address and return reference number above.

Not completely satisfied or ordered the wrong size or colour? You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:
1. Select the reason code for the item/s you are returning.
2. Tear off the completed returns note and place inside the parcel with item/s you are returning (this is really important as we can not action a credit/refund with out it).
3. Follow the stages in the portal to create your return label. You will need your Returns Reference from the despatch note to complete this.
4. You will need to choose between dropping your parcel off and requesting a collection.
5. AED 25 will be deducted from your refund for using this service.
6. You will receive a confirmation email with your returns label which you will need to print off.
7. Attach the returns label to the outside of the parcel, making sure that the original label is not visible any more.
8. You will receive a refund within 28 days to the payment method that you used to place your order. We will send you an email, once we have received your returns.

For our full Returns Policy, please refer to our Help section on https://www.next.ae/en

To contact our dedicated customer support team for help with any queries prior to your return, please visit https://www.nextdirect.com/help/en/ae/

Aramex will/may contact pre-collection please ensure your number is correct.

Personal Information

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Items

Please enter details of the order item you wish to return.

The field isn't valid, please use numbers and letters only. {{ AddItemError }} This item is already in your return list.
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Please select the items you wish to return.

  • Product Code {{item.SKU}}
  • Product Description {{item.ProductDescription}}
  • Reason This field is required
  • Quantity This field is required Value needs to be less than: {{item.MaxQuantity}} Value needs to be greater than: 1
  • Price {{item.Price}}
  • Size {{item.Size}}

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This field is required

Service Options

No charge

Getting available dates...

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Choose the date on which you would like to arrange your collection. The courier will come to your chosen address on this date with a label and pick up your returns package.

Collection address

No charge

You will be required to print out a label and securrely attach it to your return package before dropping at a convenient drop-off point. You can view valid drop-off points below, click one to select it and then click continue.

Selected Drop-Off Location

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No drop-off location has been selected.

Drop-Off Locations

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Return Details

Personal details

Name

Address

Email

Day time phone number

Items to return

  • {{item.SKU}} - {{item.ProductDescription}} - x{{item.Quantity}}

Service option

Collection

The courier will bring a label to attach to your parcel, but you will also receive a label that you may want to print and attach to your parcel in advance.

Address

Postal

Your package can be returned via your local postal service. We will provide you will a postal label, which you can attach to your package and take to any post office. Please retain the proof of posting for reference.

Drop-Off

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By placing this return order you agree that you have checked the above information and that it is valid to the best of your knowledge. If any of the information is incorrect, please use the edit buttons to make amendments before continuing.

Payment

Please review the outstanding balance below and click Procced to payment to complete the transaction.

Amount to pay: {{model.ReturnsPortalPaymentModel.AmountTwoDecimalPlaces}} AED

Your payment was successful, click continue to complete your order.

Please wait...

Thank You

Thank you!

Your full package label is now available and has also been emailed to you.

You will need to package your item(s) carefully and to the best of your ability to prevent unwanted damage. Then you are required to print the label you have been provided with and attach it securely to the package. You will not be able to return your package without a physical label.

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  • Return Started

  • Picked Up/Recieved DropOff

  • In Transit

  • Out for Delivery

  • Delivered

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Status{{ item.Description }}
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Available countries and languages

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